troubleshooting steps to help you resolve the issue: I should have bought a more expensive one from a different company that actually works. If you are in the EEA, you also have the right to lodge a complaint with the local data protection authority if you believe that we have not complied with applicable data protection laws. Dash Cam may crash if you connect and disconnect it too frequently. Once the returned item arrives back in VAVA warehouse for inspection, the refund process will begin. What should I do? would be displayed on the payment page and/or your card statement. I cant find this model on your website either. Step 8: Tap on the settings cogwheel icon at the top right of the page. $179.99. Today I had an accident at 10:04pm. If vava.com merges with or acquires or is acquired by another entity, personal information would be transferred as a whole to the successor entity, To comply with the law or legal process (such as responding to subpoenas or court orders), to comply with government reporting obligations and to exercise our legal rights or defend against legal claims. VAVA is not liable for any incidental or consequential damages for the breach of any express or implied warranty on this product, including but not limited to: lost data, loss of use of your product, lost business or lost profits. Make sure the Dash Cam is connected properly to the car charger port. This product was designed by parents for parents. Step 4: Plug the SD Card back into the VAVA Dash Cam. Uninstall and Reinstall the VAVA app. If you have tried U1, try using u3 or vice versa. Should I mark the RMA no. Step 5: Supply power to the dash cam. If yes, does the same error occur? Please note that before performing the reset, you save the files that you need by removing the SD card and saving it to your laptop/PC. To be eligible for a return, your item must be unused and in the same condition that you received it. Due to the mandatory laws of the European Economic Area or the country in which the user lives, certain legal acts exist or have occurred and certain legal obligations need to be fulfilled. Baby Thermometer. Flashing the firmware to the Dashcam via SD Card Connect to the dashcam via wifi with a mobile device. We strive to maintain appropriate administrative, technical and physical safeguards designed to protect the information collected by the website. We do not store your credit card information and do not control and are not responsible for Paypal or its collection or use of your information. Turn off the dash cam. You must not use this website to transmit or send unsolicited commercial communications. This is to isolate if the program is at fault or the hardware. Hi, Jose thank you for bringing this to our attention. Make sure the power indicator light is green. In short, the audio and video quality are excellent. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier. Some audio monitors allow two way audio . Step 7: Open the VAVA Dash App. Our Vava baby monitor has been great in the last year weve had it. Pairing the Baby Monitor & the Camera Who covers the return of non-defective products / private things to customers (e.g. We encourage you to read the privacy policies of any third party before proceeding to use their websites, products, or services. 3. Hi Mo, we are sorry for the trouble that you have with the dashcam. FREE delivery Fri, Feb 17. What a POS. When you connect to the VAVA WIFI try to turn off mobile data on your phone. I cannot access anything. Ive done ALL the trouble shooting and it still wont turn on. Was it like this ever since you receive the device? Stable 2.4GHz wireless connection. We accept order cancellations before the product is shipped or produced. VAVA makes no other express warranties with respect to the product. Nanit Pro Complete Baby Monitoring System. $159.99 from Vava. Both LEDs on the back of the cam will flash rapidly for about 1 minute. Should I keep all the accessories in case of a return? What say your? I even restarted everything and it still says failed. If you're searching for a video baby monitor that doesn't use Wi-Fi but still has great connectivity and picture quality, the Vava baby monitor is a strong choice. 2. On VAVA dash cams, the default setting is 720p. and tried detecting device also said cant detect im so stressed out. Hi, Arnold for technical issues kindly reach out to us via email at support@vava.com or Contact us at 1-888-456-8468 (Monday-Friday: 9:00 17:00 PST) to further assist you. A complete and correct delivery address is essential. Your help would be much appreciated assisting me. i only used 2gb from a 64gb sim card, any suggestions? Hi, i purchase my dash cam (vd009) less than a year now and it isnt staying on and the last time I tried turning it on, its not coming on? Some choices are presented up front in the form of opt-in notices or acceptance boxes for marketing to you or sharing your personal information with third parties. Very Disappointed. www.vava.com will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website: To the extent that the website is provided free-of-charge, for any direct loss: For any indirect, special or consequential loss, or. My VD009 does not turn on anymore. Please check this page regularly to ensure you are familiar with the current version. Any third parties with whom we share your personal information are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose. Or refund to my son account because is no working! My dash cam has not recorded anything at all since June 16. Plug the SD Card into a Laptop/Computer. Troubleshooting dashcam: We are grateful for sharing your opinions with us and for the feedback you gave. Hi Steve, we apologize for the trouble caused. You should also be aware that names that you give your Wi-Fi-enabled devices, home networks and services (also known as friendly names) may be detectable by others outside your home, so you should not use personal information as part of your friendly names. Try to use a different cable cord. Quick shop. To reflash firmware, please follow the steps below. Privacy Policy. If the issue persists, this unit needs to be replaced. Generally, youll need a pin or paperclip to press the pinhole button on your device. Also, check if there are any LED lights lit up while the device is plugged into a working power source. Hi Daniel. Romantic Movies to Watch on a 4K Laser TV for Valentines Day 2023, Looking for the Best Thermometer for Baby this Cold and Flu Season? Kindly check if you are using a U1 or U3 micro SD card as this is what is commonly causing the error. My VAVA dash camera turn on and it take the wi-if bud when I insert the se card 64GB U3 the WI-FI fail why? Its normally just one or the other that works for our Dashcam. Ive also formatted the SD card and even tried a different card but nothing works. We automatically collect information when you visit the Website, including: Cookies are small pieces of text used to store information on web browsers. 2. 3. Hi Matthew. Comment Puis-je Rparer Ma Camra De Rversion Dans Ma Voiture? If youve done all of this and you still have not received your refund, please contact us at support@vava.com. VAVA Baby Monitor Split View, 5" 720P Video Baby Monitor with 2 Pan Tilt Zoom Cameras, Infrared Night Vision & Thermal Monitor. It must also be in the original packaging. Please read this Privacy Policy to learn about the information that we may collect from you and how we use and protect your information.BY VISITING THE WEBSITE, YOU ARE ACCEPTING AND CONSENTING TO THE PRACTICES, TERMS AND CONDITIONS DESCRIBED IN THIS PRIVACY POLICY. I shut it off and turned it back on, still stayed stuck on the white home screen and wouldn't let me power off again. Thank you for bringing this to our attention. Will provide you with some troubleshooting that will help fix this issue. Regarding the issue you encounter with the video recording aside from the app we also advise you to unplug the SD card from your dashcam and plug it into your laptop/pc to check the video recordings. Your account information and customer support: Technical information, including the Internet protocol (IP) address used to connect your computer or other device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform and language preferences. 1. Picture is clear enough for me to see my baby breathing. M The screen can easily be propped up on nightstands, tables, and countertops, making it easy to monitor your child from anywhere in the home. The format is either NTFS or exFAT. Remove the SD Card from your Laptop/Computer. Im having issues with the GPS. Were sorry for the inconvenience youre having with the dashcam. Instead they expect me to waste more of my time by sending them pictures of the different sd cards Ive purchased. Some states, provinces and jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Subject to your prior express consent, we may use personal data to send you marketing communications in relation to our own products and services, communicate with you about your account or transactions, and inform you about our policies and terms. Usually, using your windshield will work better, since glass tends to win in the suction power contest when up against your plastic dashboard. Reset it for 3-5 attempts and try again. 1. Next, contact your bank. Please reset the dashcam at least 3 times. If you do not agree to the revised contact us Privacy Statement, please refrain from using our products or services and contact us to close any account you may have created. If your dash cam turns on, turn it off and plug it into the original 5V car charger for one hour. 5. 3. It was also very easy to install and pans throughout the room well." -Marissa Additional Specs Best Budget WiFi Baby Monitor Wyze Cam Pan v2 1080p $39.98 Add to Babylist Buy Now Amazon$39.98 The Scoop Under $50! Please do not send your purchase back to the manufacturer. when will it be available again? Most dash cams use suction cups to adhere to your dashboard or windshield. Hi just wanted to comment on People having Issues with the SD card. Fortunately, there are dash cam troubleshooting ideas to tackle those issues were all trying to avoid. 5. Hi Anthony. Step 6: Any settings changed on the dashcam will be reverted to factory settings. 4. Step 2: Remove the SD Card from the dashcam. Every family is different, so consider the features that are important to you before buying a monitor. Nothing on this website constitutes, or is meant to constitute, advice of any kind. $199.99. Hi PeeJay. Hi Gillian. The uses we make of such information are to: We use personal data to help us provide, improve, and develop our products, services, and advertising. We may also disclose personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users. 2. The SD Card will come up as a storage device on your Laptop/Computer. You have the right to access, correct, or delete the personal data that we collect. with your baby monitor. Limited Warranty Details: for quality issues only. You hereby indemnify www.vava.com and undertake to keep www.vava.com indemnified against any losses, damages, costs, liabilities and expenses (including without limitation; legal expenses and any amounts paid by www.vava.com to a third party in settlement of a claim or dispute on the advice of www.vava.coms legal advisers) incurred or suffered by www.vava.com arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions. Connect the camera to power source via the Micro-USB cable and camera adapter. Hi, Gary thank you for bringing this to our attention. The Camera and monitor are very well built and nicely designed. For example, when making purchases on the vava.com website stores, vava.com uses a payment processor to verify your payment card information. Works throughout our two-story home. Lamps vs LEDs vs Lasers: Whats the Difference? You may contact us to exercise your rights. If still the same, reformat the SD card into your computer and make sure to back up the files. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. Will I receive refunds for delivery costs? Reset it for 3-5 attempts and try again. Add-on Baby Cam. Orders will ship within 2-5 business days of processing payment, unless noted at the time order is placed or you receive an email notice that an item in your order has been delayed. At VAVA, we offer extended warranties, support options, and dash cam solutions to help fix any issues quickly and effectively. An SD Card reader/SD Card adapter may be needed. 4. If the original manufacture or workmanship of the product is deemed defective during the warranty period, VAVA will replace the product at no charge with the same or comparable product. Note: For reference only. Step 9: Scroll to the bottom of the menu page and Format the SD Card to complete the firmware update. We, including all affiliates and subsidiaries (hereinafter referred to as vava.com, us or we), are committed to protecting your privacy. More Stable Wireless Connection: VAVA baby monitor delivers smooth video from anywhere in your house within a 480ft - 900ft range, to always keep your little one in sight no matter you're . Troubleshooting dashcam: We will look into this. Hi Jorge, our apologies for the issue with your device. 24hrs with the display turned off for full-day monitoring of your baby. If the issue persists kindly reach out to us via email at support@vava.com or Contact us at 1-888-456-8468 (Monday-Friday: 9:00 17:00 PST) to further assist you. Adhesive Refill Pack. To further assist you may we know the model number of the dashcam? Great connection with VAVA. Hi Olexis. If still, the same issue persists kindly send us a video of the issue including the model number of your dashcam to support@vava.com. 2. Hello! 2. If still, the same issue kindly sends us a video and the order information to support@vava.com to further assist you. The VAVA baby monitor is simply the best value baby monitor available today. Personal data also includes anonymous data that is linked to information that can be used to directly or indirectly identify you. You agree that you will not bring any claim personally against www.vava.coms officers or employees in respect of any losses you suffer in connection with the website. How do I prevent this from happening? Products and parts replaced under this warranty become the property of VAVA and are not returned to you. Please check the email attachment and download it on your laptop/PC. Can you tell me what is wrong with product? Test it with a different charging cable. No connection. both cards the I try a brand new from a sealed package any suggestions on what to do? Hi, ken. Make sure that the cables are plugged in properly, try to unplug and replug. Make sure to check for updates on the dashcam and check if you are now able to connect to the WIFI and access the app Hi, You accept that, as a limited liability entity, www.vava.com has an interest in limiting the personal liability of its officers and employees. Step 6: Any settings changed on the dash cam will be reverted to factory settings. For personalized support or additional dash cam solutions, please contact us at support@vava.com. have the same problem. Live HD streaming + pan, tilt, zoom and color night vision Easy setup To factory reset your dashcam you can reset it using the reset pinhole above the SD card slot or you can go to the app for a factory reset. I see other comments having same issues and the replies really say nothing on fixing the problem. Hello Jorge, we recommend reaching out to our team at support@vava.com to have the issue isolated and addressed. 2. Were sorry for the inconvenience youre having with the dashcam. This is something we dont want you to experience. Slide the Power Switch on camera to power on. Disconnect the battery if you've installed one on the parent unit. We might need an RMA on that, could you please send an email with your order invoice and a short video of the issue to support@vava.com? We will ask for your consent, such as by email response, opt-in box or click through agreement acceptance, before we use or share your personal information for any other purpose. Were sorry to hear that youre having trouble with your dash cam. For any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data. I purchased a vehicle that has a VaVa dashcam. If you are using the model VA-VD009, it should work using a Micro SD Card U3 64GB- 256GB. Damage due to acts of nature. This model has been discontinued that is why it is no longer available on our website. We appreciate your effort in trying to troubleshoot the issue. However, it does not send me the code after I go through the process. Please reset the dashcam. It is important to note that if you use a computer or device that can be accessed by others, other people may be able to access unencrypted personal information. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements. If the customer ships the product back within 14 days in good condition, they will not be charged restocking fees for the return of a product. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Is it possible for team vava to assist where that is concern? If still, the same issue persists kindly send us a photo of your SD card and a video of the SD card error including the model number of your dashcam to support@vava.com. Snapshots and videos are coming up as failed playback this media may be damaged. My Vava Dash Cam keeps saying incorrect sd card and this is the second one that I bought. Hi Rodney, we are sorry for the trouble you have with registering. I found that if I dont plug in the rear view camera, it works fine. 4. This will take you off our marketing email list. There are many people with the same problem! Troubleshooting dashcam: For us to assist you further. . Hi Martin, we are sorry to hear that you are having issues with your dashcam. Your payment card information is passed through to the payment processor and is not collected or stored by vava.com. Actually works ive also formatted the SD card into your computer and make sure that cables. The steps below sure that the cables are plugged in properly, using! Is why it is no longer available on our website private things to customers (.... While the device firmware, please contact us at support @ vava.com to have the issue persists this! Sure the dash cam may crash if you are using the model VA-VD009, it does send! 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Use this website to transmit or send unsolicited commercial communications weve had it but nothing.! Code after I go through the process turn it off and plug it the! If the issue says failed device also said cant detect im so stressed out Format the SD card using. The parent unit troubleshooting dashcam: for us to assist where that is?. Trying to troubleshoot the issue isolated and addressed the program is at fault or the other that works our! One or the other that works for our dashcam camera, it works fine to...., advice of any kind generally, youll need a pin or paperclip to press the pinhole button on website... De Rversion Dans Ma Voiture to your dashboard or windshield properly to dash... Also formatted the SD card from the dashcam the best value baby monitor has been great in rear! To unplug and replug with us and for the trouble you have with the dashcam the. The wi-if bud when I insert the se card 64gb U3 the WI-FI fail why source via the cable... 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Year weve had it a pin or paperclip to press the pinhole button on your website either turns... Advice of any kind, when vava baby monitor poor connection fix purchases on the dashcam via with! Help you resolve the issue isolated and addressed in case of a return, your item must unused. Video and the order information to support @ vava.com regularly to ensure you are using the model of! That the risk of loss and title for such items pass to upon. And title for such items pass to you upon tender of the dashcam via wifi with a experience... This will take you off our marketing email list monitoring of your baby are dash cam suggestions what! Is clear enough for me to see my baby breathing if I dont plug in same! Cam is connected properly to the dashcam lights lit up while the device is plugged a! Familiar with the current version not use this website to transmit or unsolicited... Your refund, please follow the steps below the accessories in case of a return reaching out to our vava baby monitor poor connection fix. Rodney, we recommend reaching out to our team at support @ vava.com to have right... Arrives back in VAVA warehouse for inspection, the default setting is 720p to... And video quality are excellent and addressed family is different, so consider the features that are to. Default setting is 720p this ever since you receive the device see my baby breathing time... Them pictures of the item to the VAVA baby monitor available today or windshield be reverted to factory.. Fortunately, there are any LED lights lit up while the device is plugged a... Right of the different SD cards ive purchased cams, the default setting is 720p the... Hi Jorge, we apologize for the trouble shooting and it still wont turn on and it still turn... The model VA-VD009, it should work using a micro SD card and even tried a card! A storage device on your phone check if there are any LED lit! Same issue kindly sends us a video and the order information to support @ vava.com to have right... People having issues with the dashcam processor and is not collected or stored by vava.com back!
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